Realizing Your Business Strategy by Boosting IT Operational Maturity
When organizations look for managed services providers, they typically consider the skills and technologies in a managed services provider’s arsenal, along with experience and customer references. Often, they look for a work culture and attitudes that are similar to their own. All of that is helpful. But operational maturity is at least as important when you’re looking to achieve a productive engagement with an IT managed services provider. Assessing and increasing IT operational maturity is also essential in achieving your organization’s strategic goals. Maturity Matches Between Clients and Consulting Organizations At Sikich, we regularly determine the maturity of our IT processes and systems, using standard industry assessment tools. On a scale of 1 to 5, we consider, group, and grade our operations into three main areas: operational scalability, governance and controls, and strategic alignment and business value. The questionnaires and [...]